Shipping & Returns Policy for HMG Handmade Gift Sale

We are committed to delivering your beautiful Handmade Gift Sale safely and efficiently. Please review our shipping and returns policy carefully.

1. Shipping Information

• Processing Time: All orders are processed and dispatched within **[e.g., 3-5 business days]** after successful payment confirmation.
• Shipping Carriers: We use reputable courier services like **[e.g., India Post, Delhivery, Bluedart, Xpressbees, etc.]** to deliver your products.
• Estimated Delivery: Delivery times vary based on your location. Once your order is shipped, you will receive a tracking number to monitor your package's journey.
• Shipping Charges: Shipping charges will be calculated and communicated to you at the time of order confirmation.

2. Returns & Refunds

We take great care in packaging our handmade products to ensure they reach you in perfect condition. Due to the unique, handcrafted nature of our items, we have a specific return policy:

Eligibility for Return:

• We only accept returns for products that have **physical damage** upon delivery.
• Proof of Damage (Mandatory): To be eligible for a return, you *must* provide **clear video proof** of the damage. This video should:
  • Clearly show the **uninterrupted unboxing process** of the package.
  • Capture the **shipping label** and the **condition of the outer packaging** before opening.
  • Clearly show the **discovery of the damage** to the product as it's being unboxed.
  • The video should be submitted within **[e.g., 24 hours]** of receiving the delivery.

Return Request Process:

1. Immediately upon discovering damage during unboxing, record a clear video as described above.
2. Contact us via **[Your Email Address]** or **[Your WhatsApp Number]** within **[e.g., 24 hours]** of delivery, attaching the video proof and your order details.
3. Our team will review your video proof. If the damage is verified, we will approve your return.

Return Shipping:

• Once your return is approved, you will be responsible for securely packaging the damaged product and shipping it back to us at your own cost.
• The **return shipping charge will be borne by the customer**.

Refund Process:

• Upon safe receipt and inspection of the returned damaged product, we will process your refund.
• The refund will be for the original purchase amount **minus the return shipping charge**.
• Refunds will be issued to your original payment method **[e.g., bank account, UPI ID]** within **[e.g., 7-10 business days]** of receiving the returned item.

Non-Returnable Items:

• Returns will **not be accepted** for any reason other than physical damage with valid video proof.
• Returns will **not be accepted** if the damage is not documented via video during the unboxing process.
• Returns will **not be accepted** due to minor variations in size, color, or texture, as these are inherent characteristics of handmade products made from natural materials.
• Returns will **not be accepted** if the item has been used, altered, or damaged after delivery.